Learn how to get help, find answers, and contact the Taalika support team.
Ways to Get Help
Taalika offers multiple ways to get assistance:
1. Search This Documentation
Use ⌘K to search our comprehensive help guides. Most questions are answered here with step-by-step instructions.
2. Write to Us
For specific issues or questions, write to the team from the Contact Us page. We respond within 1-2 business days.
3. Email Support
Send an email to connect@oryid.com for general inquiries or if you can't access your account.
4. Contact Page
Use the Contact Us page for general questions, partnerships, or media inquiries.
Using the Help Documentation
Browsing by Category
Help articles are organized into five main categories:
Getting Started: Account setup and basic navigation
Artists & Dancers: Creating and managing dancer profiles
Organizations & Schools: School profiles, events, and teams
Contributors & Patrons: Contributing content and supporting Taalika
Marketplace & Services: Vendor profiles and business listings
Browse the tree navigation on the left to find articles by category.
Using Search
The fastest way to find help:
Press ⌘K (Mac) or Ctrl+K (Windows/Linux)
Type keywords related to your question
Browse results grouped by category
Click any result to view the full article
Screenshot: Help search dialog with search results grouped by category
Search Tips: Use specific terms like "create event" or "transfer ownership" rather than general terms. You can also search by feature names like "owned by dropdown" or "festival publishing".
Table of Contents
Each article has a table of contents on the right sidebar (desktop) that lets you jump to specific sections. The active section is highlighted as you scroll.
Contacting Support
When to Get in Touch
Write to us if you:
Encounter a technical error or bug
Can't find the answer in documentation
Need help with a specific feature
Want to request a role change (Organizer, Contributor)
Have a billing or account question
Need to report inappropriate content
How to Reach Us
Go to the Contact Us page, linked in the footer of every page
Pick the topic closest to your question
Write to the address shown, including the details below
Writing an Effective Message
Essential Information
Whatever you are writing about, tell us:
What you were trying to do
What happened instead
The exact wording of any error message
The page or feature you were on
Helpful Details
The steps that lead to the problem, in order
Your browser and operating system
A screenshot, if the problem is visible
Whether it happens every time or only sometimes
Example of a Good Message
Subject: Error when publishing school profile
Description: I'm trying to publish my school profile "Nrityanjali Dance Academy" but keep getting an error.
Steps: 1. Filled out all required fields in the school profile form 2. Uploaded cover image and logo 3. Clicked the "Publish" button 4. Error appears: "Failed to update profile status"
Expected: Profile should publish and appear in the Schools directory.
Browser: Chrome 120 on Windows 11 Screenshot: [attached]
Common Issues & Quick Fixes
Can't Log In
Use the "Forgot Password" link to reset your password
Check that your email is verified
Clear browser cache and cookies
Try a different browser
Image Upload Fails
Check file size (max 5MB per image)
Use supported formats: JPG, PNG, WebP
Ensure stable internet connection
Try compressing the image
Changes Not Saving
Check for error messages
Ensure all required fields are filled
Try refreshing the page
Check your internet connection
Other Contact Methods
Email Support
One address reaches the team for everything — support, privacy questions, partnerships and media enquiries alike: connect@oryid.com. Say in the subject line which of those it is, and it gets to the right person faster.
Social Media
Follow Taalika for updates and community news:
Facebook: @TaalikaOfficial
Instagram: @taalika.odissi
Twitter: @TaalikaApp
Response Times: Email responses typically take 2-3 business days. Including the details above in your first message is what gets you a faster answer.
Providing Feedback
We love hearing from our community! To share feedback:
Email connect@oryid.com with suggestions
Participate in community surveys (sent occasionally)